CRM & Loyalty
Make the Complicated Simple
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
Chief Product Officer at Hotel Communication Network Inc.
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Guestroom Technology
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CRM & Loyalty
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Chatbots, Robotics & AI
Customer Experience Is Like Maintenance on Your Car
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience
Elevating the Ordinary: How Pride Transforms Your Work
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience
This Customer Could Ruin Your Business
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience