Guest value: the limiting factor to digitization in hospitality

When it comes to digitizing key aspects of a hotel stay, are hotels thinking through the impact on the guest? Pierre Boettner, co-founder of hospitalityPulse, addresss a few hard questions, namely: Are we adding real value for our guests? Are we drawing the right conclusions from new technologies, and from technological advances other industries have introduced? In short: Are we even on the right track?

About hospitalityPulse

hospitalityPulse was designed by hotel technology and operations veterans tackling one of the most difficult problems hotels are facing: room assignment and its direct effect on guest satisfaction. Our patent-pending optimization algorithms, combined with an intuitive user interface enable hoteliers to assign the optimal room for every guest, every time, with consistent efficiency. Using the multi-dimensional FIRE engine, hoteliers can rely on providing the booker with the trueAvailability^TM of room and feature combinations on the dates selected. roomPulse dynamically optimizes each room assignment in real-time, all the time. Visit us at www.hospitalitypulse.com.