U.S. Business Travelers Harbor a Positive Outlook on Business Travel

New global research from American Express finds 57% of U.S. respondents believe that business travel makes their job more interesting
Thu, 12 October 2017

NEW YORK -- Globalization has brought a significant shift in attitudes towards business travel. According to the inaugural American Express Business Travel Survey, the vast majority of U.S. respondents (91%) enjoy traveling for business. Close to two-thirds (62%) of respondents said one of the top professional aspects of business travel they like the most is spending face-to-face time with colleagues, customers, suppliers and prospects.

The new global research report from American Express (NYSE: AXP) also reveals the top logistical issues that can hamper productivity on the go. Over three quarters (77%) of survey respondents indicated that last-minute travel delays are the most common setback, followed by connectivity and technology issues (61%), and last-minute changes to business agendas and meeting locations (60%).

"Most U.S. business travelers feel that face-to-face meetings are essential to achieving their business objectives and thus it is important that business travel be a stress-free and seamless experience," said Shane Berry, Senior Vice President, Global Client Group, Global Commercial Payments at American Express. "Supporting business travelers, by continuing to innovate premium travel services that encourage productivity, connectivity and relaxation, can have a lasting impact on executive well-being as well as increasing their company's bottom line."

The business of staying well
Close to seven-in-ten (67%) of respondents indicated that experiencing new countries and cultures is one of the three personal aspects of business travel they enjoy the most – followed by developing a wider cultural skill-set (49%) and meeting new people (40%). Not only is this aspect enjoyable for the respondents, it also contributes to their overall wellbeing, with 53% of respondents stating that going sightseeing or participating in local experiences during their free time as having the greatest positive impact on their wellbeing while traveling for business purposes.

On the other hand, 56% of respondents noted not getting enough sleep due to jetlag or differences in their normal routine is within the top three greatest negative impacts on their wellbeing while traveling for business purposes.

The survey suggests that business travelers rely on premium travel services to help mitigate the nuances of travel that can have a negative impact on their wellbeing. When asked which three executive travel services are most important when traveling for business purposes, respondents indicated:

  • Traveling in business class (58%);
  • Access to hotel 'club floors' specifically for business travelers (47%);
  • Access to airport lounges (46%).

Adapting to local customs
Specifically, when traveling for business outside the United States, survey respondents noted the importance of being aware of local business customs, with 86% reporting that being aware of these cultural differences helps them achieve their business objectives. Respondents cited how people should be addressed (46%), understanding the dress code (44%) and nuances in communication styles (39%) as the top three most important local customs to observe from a business perspective.

While under half (46%) of respondents admitted to making a cultural faux pas while traveling abroad for business purposes, the survey indicates that respondents may be learning from their mistakes. The majority of respondents (85%) acknowledged doing some level of research before traveling to a country they hadn't been to before for business, with nearly four-in-ten (39%) respondents stating they 'always' research local business customs, and just under a quarter (24%) stating they 'often' research business customs beforehand, while just over a fifth (22%) say they 'sometimes' research business customs.

Additional survey results, including breakouts by gender and industry, are available upon request.

Survey Methodology
All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 251 U.S. adults who had traveled for business at least five times in the last year, of which at least two times were abroad. The online survey was fielded between August 10 – 23, 2017.

About American Express Global Commercial Payments
Through its Global Commercial Payments division, American Express offers a suite of payment and lending products that help businesses and organizations of all sizes gain financial savings, control and efficiency. Global Commercial Payments provides solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. To learn more about Global Commercial Payments visit business.americanexpress.com.

About American Express Global Business Travel

American Express Global Business Travel (GBT) equips multinational, large and mid-sized companies with the insights, tools, services and expertise they need to keep their travellers informed, focused and productive while on the road. With approximately 12,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveller care.

Learn more at amexglobalbusinesstravel.com and amexglobalbusinesstravel.com/content/.

American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (American Express). "American Express Global Business Travel," "American Express," and the American Express logo are trademarks of American Express and are used under limited license.

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