Hospitality Training Techniques In The Era Of Social Networking (A Podcast)
With the proliferation of online guest reviews and social media postings, the service provided by your front of the house team has a direct impact on the buying decisions of future guests. In this complimentary podcast, which is provided by The Hospitality Academy, Doug Kennedy addresses questions such as: How has the need for hospitality training changed in the era of social networking? How effective is the existing hospitality training out there and what can be done to further improve it? Are the training needs of the Millennial generation that much different from those before them such as Gen X-ers and Baby boomers? How effective is the medium of online learning for the topic of hospitality? Given the time constraints of hotel operations, how can managers make time for hospitality training?
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About Kennedy Training Network Inc.
KTN is the lodging and hospitality industry's best source for hotel training programs and supportive services in topic areas of hotel sales, catering/event sales, hotel reservations sales, and hospitality & guest service excellence. KTN President Doug Kennedy has been a fixture on the lodging and tourism conference speaking circuit for decades. Hoteliers worldwide read his monthly hotel, tourism and hospitality industry sales training articles in this publication and elsewhere. Visit www.kennedytrainingnetwork.com or call (01) 954-533-9130.
